The Telus technical support Diaries
The Telus technical support Diaries
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Every single individual who phone calls the tech support number is attempting to speak to a true man or woman as soon as possible. No person hopes to really have to jump via a maze of concerns in hopes of simply just currently being place in a que to talk to a real man or woman!
Hey @DjE we are able to definitely do what we could to help you. Could you make sure you send us A personal message and We are going to go from there?
It's now been two months and my problem With all the billing has not been settled , I are already customer Telus for more than twenty years and this customer service is horrendous! I asked to speak to supervisor lots of often times closing. She reported she would they also wished me to Visit the store exactly where I drop the telephone off and acquired the cellular phone when I advised her I did all of it on the net she didn’t trust me? The cellphone I received the box was opened and there was no physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I had to go down to The shop to obtain why was my box open up? Why wasn’t my box sealed? Telephone drop batteries may be very incredibly sluggish like my old mobile phone was way better than this issue. I think they gave me a old mobile phone is just how they take care of customers with long because they reward loyalty ?!!!
00 far more a month. Regardless that my deal states promo price is for 2 decades my Invoice suggests it really is one calendar year. After investing an afternoon these days trying to get aid, following the third man or woman I spoke they claimed they are going to take a look at it and phone me again. I didn't get a simply call back again with solutions. This is completely unacceptable. I regret signing up with Telus and may explain to Every person I understand to under no circumstances register with them. From curiosity I known as Shaw and immediately experienced the decision answered and the individual I spoke with was obvious and articulate. Feeling trapped in a deal and with the mercy of an enormous method that has no support for its customers.
You could only modify it. I waited for an hour within the telephone to speak to a human. He was helpful, but needed to redirect me to a different person. I had been then on hold for one more hour. They offered me a much better deal, but it was not what was provided online. These bargains are For brand spanking new customers. As a faithful customer I would need to pay back $seventy eight as compared to $sixty for any new customer, for the service I wished.
• In my discussion with Juan from your loyalty group, I was falsely accused of remaining discriminatory when I referenced another Section, which was hugely offensive and uncalled for. Juan later on apologized, saying the practical experience was utterly unacceptable.
If my concerns are Telus technical support usually not addressed, I will likely be pressured to escalate this even more, like on the Business on the President, the media, and the higher Organization Bureau.
I are already calling and contacting Telus and had a chat Using the AI that didn't appear to be to be familiar with what I used to be inquiring.
• When I known as to explain, Eunice within the BCX Wi-fi Car or truck team told me which the special discounts had been applied. Even so, she copied and pasted Abdul’s notes, which didn't clarify the lower price particulars.
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I'm on the lookout for the cell phone number to connect with to talk to the representative and questioning when they can be found in the weekend. I intend to make payment preparations and attempted to on chat, on the other hand they instructed me I should connect with.
In addition, I was disconnected multiple occasions when wanting to speak with support and perhaps left on keep without having resolution.
Hello @Ben708 we unquestionably value your loyalty with us and we wish to assist. You should keep watch over your inbox for just a information from us
The TELUS team acknowledges that our operate spans numerous Territories and Treaty areas and we're grateful for the traditional Knowledge Keepers and Elders who will be with us nowadays, all those who have absent before us as well as the youth that encourage us.
This is a massive squander of your time and only results in an exceedingly annoyed customer right before they get to talk to the CSR and now the CSR has to manage an currently pressured for their Restrict customer.